HELP AND INFORMATION

✦ ORDERS

For any updates or questions regarding your order, please contact us at mykiecare@gmail.com and be sure to include your Order Number for faster assistance. Please note that orders cannot be canceled once placed. If you experience any issues, don’t hesitate to reach out and we'll do our best to assist.

✦ SHIPPING

All orders are processed and shipped within 1–2 weeks of purchase. As each item is handmade with care, we appreciate your patience during this time.
A tracking number will be provided once your order has shipped. Once shipped, standard delivery typically takes 5–7 business days, excluding holidays and unforeseen delays such as inclement weather.

At this time, we only ship within the United States. All orders are subject to a flat rate shipping fee of $7.

✦ RETURNS

All sales are final. Due to the handmade nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.
If you experience any issues with your order, please reach out to us at mykiecare@gmail.com. We’re committed to making things right and will do our best to resolve any concerns.

✦ CRAFT AND QUALITY

Every Mykie item is handmade in small batches. Because they’re crafted by real people, each piece is slightly unique; small differences or imperfections are a natural part of the handmade process. These details are a testament to the care and attention that goes into every item.
Care instructions are provided with every item, and we recommend following them to ensure your items last.

✦ TERMS AND CONDITIONS

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

CANCELLATION

Mykie reserves the right to cancel any order if we are unable to provide the requested products. Customers will be immediately contacted in these cases.

✦ PRIVACY POLICY

Mykie is committed to protecting the privacy of our customers. We will not collect your personal information unless you choose to provide it to us. ‘Personal information’ is anything that is unique to you and might include your name, delivery address, credit / debit card number, billing address, email address, and telephone number. We will not store or keep any financial information you provide.
HOW WE USE YOUR INFORMATION
We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.
We may use such information in the following ways:
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
HOW WE PROTECT YOUR INFORMATION

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Learn more about our Privacy Policy here.

✦ CONNECT WITH US

For general outreach, collaboration opportunities, or just to say hello, please send us a message at mykiegoods@gmail.com. We look forward to hearing from you!

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